Grievance Support Portal
Independent workplace grievance management, guidance and organisational support. A secure platform for organisations to raise workplace concerns, access independent grievance support and coordinate fair and appropriate responses.
Workplace issues should not wait until they become formal complaints.
Many workplace concerns begin as early signs: conflict, poor communication, perceived unfairness, stress, team tension, manager behaviour concerns, or uncertainty about how to handle a grievance. Without a clear process, they can escalate into formal disputes, reputational risk, employee distress or leadership strain. The SAFEteam™ Grievance Support Portal gives employers a structured way to raise concerns early and receive professional support.
Early Intervention
Identify concerns before they escalate.
Governance Support
Document actions, assign responsibility, and track follow-up.
Confidential Triage
Route the issue to the right support pathway.
Professional Support
Counselling, mediation, training, review or governance advisory.
Risk Reduction
Strengthen workplace fairness, trust and psychological safety.
What employers can raise through the portal
Workplace Fairness Concern
Hiring, promotion, appraisal, training, termination, unfair treatment or protected characteristics.
Grievance Handling Support
Support for HR or management responding to employee complaints or formal grievances.
Conflict Management & Mediation
Workplace conflict between employees, managers, departments or teams.
Independent Fairness Review
Neutral third-party review of complaints, decisions, team conflict or leadership concerns.
Counselling & Emotional Support
Confidential support for stress, conflict, burnout or relational breakdown.
Psychological Safety Concern
Fear of speaking up, low trust, exclusion, intimidation or low morale.
Training Request
Fairness, grievance handling, psychological safety, leadership and manager readiness.
Policy & Governance Setup
Workplace fairness policies, grievance procedures, anti-retaliation safeguards, documentation.
How the portal works
- 01
Employer purchases the service.
- 02
SAFEteam™ creates a dedicated organisation concern link.
e.g. company-name.safeteam.global
- 03
HR or management submits a concern.
- 04
SAFEteam™ triages the ticket and recommends the support pathway.
- 05
SAFEteam™ assigns the right professional and tracks follow-up.
What is included
Included in the Grievance Support Portal
- Dedicated organisation support link
- Secure concern submission form
- Ticket categorisation
- Risk-level classification
- SAFEteam™ triage review
- Recommended support pathway
- Assignment to appropriate SAFEteam™ professional
- Status tracking
- Follow-up reminders
- Basic monthly summary
- Admin dashboard visibility
- Service recommendation records
- Confidentiality notice
- Escalation guidance
Not included unless purchased separately
- Counselling sessions
- Mediation sessions
- Independent workplace reviews
- Workplace investigations
- Training workshops
- Full policy drafting
- Legal advice
- Lawyer consultation
SAFEteam™ provides governance support, readiness guidance, counselling access, conflict support, documentation support and structured triage. SAFEteam™ does not provide legal advice. Legal matters should be referred to qualified legal professionals where required.
Pricing
Three monthly plans, billed by invoice after administrative onboarding.
One-time onboarding and setup fee: S$750
Mandatory for all new corporate subscriptions, subject to existing contractual arrangements. The fee covers initial configuration of both Employer Support and Employee Support pathways. Billed by invoice; prices exclude applicable tax.
What the subscription includes
Access to the secure Grievance Support Portal for authorised HR and management representatives, SAFEteam intake and triage, and the governance support listed in your plan.
Employer concern submission limits
Monthly limits apply only to concerns submitted by your HR and management representatives through the Grievance Support Portal.
Confidential employee reporting
Employees raise concerns through the separate Employee Support pathway. These reports are confidential, never count towards employer submission limits and are never restricted by your plan.
Independent case governance
Every concern is handled by SAFEteam's governance team with conflict-of-interest safeguards. HR does not automatically access employee reports.
Fair-use conditions
Unlimited intake on Governance Partner means concerns can be submitted without a monthly cap, subject to fair use. It does not mean unlimited investigations, mediations or other professional interventions.
Services quoted separately
Counselling sessions, mediation, independent reviews, formal investigations, customised training workshops and legal consultation may require separate quotations.
Onboarding and invoicing
A one-time S$750 onboarding and setup fee applies to new corporate subscriptions and is added to the first invoice. All billing is by invoice; prices exclude applicable tax.
Add-on services
Who this is for
Sample concern submission form
A preview of what your HR or management team will see at your-organisation.safeteam.global after purchase.
Frequently asked questions
Is this for employees to submit directly?
By default, the portal is designed for HR, management and authorised organisation representatives. Employee-facing access can be enabled if the organisation chooses that setup.
Is this a legal service?
No. SAFEteam™ provides governance support, triage, counselling access, conflict support, mediation coordination, training, documentation support and workplace fairness readiness guidance. Legal advice should be obtained from qualified legal professionals.
Are counselling notes shared with HR?
No. Counselling notes are confidential and are not shared with HR or management. Any reporting is limited to consent-based or anonymised governance information, unless there are legal, safety or professional obligations to escalate.
What happens after we submit a concern?
SAFEteam™ reviews the concern, classifies the risk level, recommends the appropriate support pathway, and assigns the matter to a suitable SAFEteam™ professional.
Can we use this before a formal grievance is raised?
Yes. The portal is designed for early intervention before concerns escalate into formal grievances or disputes.
Can we upgrade later?
Yes. Organisations can start with the Essential Support plan and upgrade to managed governance support as needed.
Give HR and management a safer way to raise workplace concerns.
Start with a dedicated SAFEteam™ Grievance Support Portal and give your organisation a structured pathway for workplace fairness, grievance, conflict, counselling and psychological safety support.
SAFEteam™ provides governance support, readiness guidance, counselling access, conflict support, mediation coordination, training and structured documentation support. SAFEteam™ is not a law firm and does not provide legal advice. Organisations should seek qualified legal advice for specific employment law matters. Counselling and therapy services are handled according to applicable confidentiality, consent and professional practice requirements.